Frequently asked questions
User in Game FAQ's
I’m waiting for my invite, but not getting one.
First, check if you have any new game or party invites on your console or PC (if it’s a cross-platform game like Warzone or Fortnite, check your in-game invites). If there are no invites, double check the event start date and time on the Kleos app, and that you entered your correct gamertag at checkout. If that doesn’t work, check the event’s live stream to see if the game prior to yours is running a few minutes behind. Next, send your celebrity partner a message through the in-app pre-game chat functionality to sort through the delay. Please allow up to fifteen minutes of cushion for your event to start after the agreed upon start time.
I can’t hear my celebrity partner.
Something happened with the internet and our connection dropped.
Shoot. Let us know through the post-game survey or at email@example.com and we’ll see what we can do.
I think there’s been a breach of the Code of Conduct.
Please let us know through the comments section of the post game survey or at firstname.lastname@example.org. We want to make sure Kleos is a healthy and safe community for all talent and users.
I’m running late and not going to make my session.
Sorry to hear that. If the event hasn’t started, you can pull out. If the event has started, you can give your celebrity partner a heads up that you won’t be able to make it via the pre-game chat functionality so they know not to expect you. If you are more than 5 minutes late to your event you will forfiet your spot and not recieve a refund.