Kleos Live LLC

App User Terms and Conditions


 

This Agreement, (the “Agreement”) will serve as Terms and Conditions for the Kleos Live mobile app (the “App”), its services, and the extension of those services as it pertains to the playing of Kleos-enabled games, (henceforth understood as limited-time gaming sessions scheduled and purchased on Kleos Live, to be played on third party consoles or other devices). By agreeing to this document, you submit to all articles herein as it relates to your participation in Kleos-enabled games, and the App’s services. If you do not agree to be bound by this Agreement, you may not use Kleos Live’s mobile app or partake in any Kleos-enabled games.

 

You may only use the App and partake in Kleos-enabled games in accordance with relevant local, state, and federal laws. 


 

  1. Kleos-Enabled Game Experiences: Each Kleos-enabled game experience is an opportunity to play video games with a particular “Kleos Talent.” These terms are designed to make that experience as meaningful and enjoyable for both parties as possible. 

    1.  Registration: In order to schedule events on Kleos to play video games with your favorite celebrities, you will need to register for an account. In registering, you agree to provide accurate information. If you do not do so or we reasonably believe that you have not done so, we have the right to suspend or terminate your Kleos Live Talent account and your use of any part of the Platform. You are responsible for maintaining the confidentiality of your Kleos account information, including your username and password.

    2. Scheduling: Kleos Talent have the opportunity to offer games on the Platform. These can be one-on-one matches or multiple participant group matches with several “slots,” for instance to play squads in Warzone. To reserve one of these slots, you must purchase it outright before the scheduled start time of the event. Events have estimated start times, but individual games within those events do not, so we ask you to monitor your position in the queue, as well as the Talent’s live stream, for a better idea of when your game will start. You certify that it is your responsibility to follow along and be ready to play when your celebrity partner sends you a game invite.

    3. Liabilities:  You will have the opportunity to play video games and chat via headset-enabled voice chat with your celebrity partner, and with such an opportunity comes the reality that you may be exposed to harmful, derogatory, untrue, or otherwise offensive speech. Kleos shall not be responsible for any such speech, or any speech in general said by Kleos Talent on the platform. While Kleos intends to limit such speech by means of a comprehensive Code of Conduct (Article 2 herein), you warrant that you are aware this is not foolproof and you may be exposed to offensive content.

    4. Issues:

  1. Talent Cancelling or Rescheduling: Talent are strongly discouraged from cancelling or rescheduling events within 12 hours of their scheduled start time. Unfortunately, however, on occasion things come up, and events may be cancelled. In such an instance, you will be notified in-app when the game is cancelled, and you will be refunded completely. 

  2. Tardiness and Event Invites:  If the game you purchase is the first session in an event (“session” here and henceforth understood as a singular video game experience within an event, and “event” here and henceforth understood as the entire continuous duration for which the celebrity is playing), the Talent should send you an invite right when the event is set to begin, and at the very latest fifteen minutes after that point. Standby at your console starting about five minutes before the event is set to begin, and allow for up to fifteen minutes in case your celebrity partner is running late. For events in which you have any session other than the first in the event, you should monitor the progress of sessions prior to yours by periodically checking in on the app and watching the Talent’s game stream and you should be ready to play when it’s your turn. If for any session, your celebrity partner sends you an invitation which you do not respond to for three minutes, your spot may be forfeited and they may begin the game at their discretion. If you repeatedly arrive late to scheduled events, Kleos Live maintains the right to suspend or terminate your account and ability to use the Platform. 

  3. Connectivity Issues: By purchasing a Kleos-enabled game, you certify that you will show up to play, and that you have a strong internet connection and the necessary equipment as specified in the event description.. If there are Wifi or connectivity issues on your behalf that preclude you from playing the game, you acknowledge that you will not be refunded for the event. 

  4. Rescheduling: If you’ve purchased a session within an event that has yet to begin, and no longer can or wish to participate, you can “back out” at any time. If you do so within an hour of the event’s scheduled start time, however, you will only be refunded half of your purchase price. Once the event has begun, you can not “back out” without a complete forfeiture of your entry price.

 

  1. Code of Conduct:  You are expected to abide by Kleos Live’s in-game Code of Conduct ( the Code”). This Code includes being friendly and sociable, arriving “on time” to games, abstaining from vulgar and/or derogatory language, and avoiding discussion of offline interaction. The Code must separately be agreed to before participation in Kleos-enabled games, and Kleos can suspend or terminate your account at any time for violation of the Code of Conduct.  

    1. If you believe there to be a violation of the Code of Conduct, please report it in the post-game survey and/or to support@kleos.live

  2. Privacy Policy

    1. We at Kleos Live take your privacy seriously and as such provide certain assurances and insight into how we’ll use and protect your personal information in our Privacy Policy. You will be separately required to agree to our Privacy Policy before creating an account on Kleos Live.

  3. Content Rights: As all Kleos-enabled events are streamed on Twitch, Facebook Live, or Youtube, audio-video content will be generated during each event.

    1. You understand that Kleos Talent have the right to reshare, edit, and/or post clips and full segments of your game with them, wherever and however they see fit. Even if your on-screen avatar, gamertag, or even your voice are part of the clip, you understand that the video is the property of your celebrity partner.

    2. You can share clips or segments of your session however you see fit, unless Kleos Live and/or your celebrity partner specifically instructs you to take the video down in which case you must comply. If you ever would like a particular clip to be taken down, you can email support@kleos.live and we will do our best to have it deleted

  4. Purchases

    1. Upon adding an event or session to your “cart,” you will be prompted to utilize Apple Pay or a Credit/Debit Card to purchase your event. Kleos Live maintains the right to change our accepted methods of payment at any time, and from time to time. 

    2. If and when a refund is warranted, Kleos Live will make every effort to make it as quickly as possible. However, please allow up to seven business days for the refund to go through. If you have not received your refund after seven business days, please contact support@kleos.live

  5. Termination of Account

    1. You may at any time terminate your Kleos Live account, either in the app or by email at support@kleos.live. If you make such a request, we will delete your account, and any and all corresponding data and information we have about it.

    2. We may also suspend or terminate your account at any time, with or without reason and/or notice. 

  6. Changes to Terms

    1. Kleos Live maintains the right to modify these terms at any time, and from time to time. We will notify you of any changes to these terms and conditions by email. 

  7. Severability: If any provision or article of this Agreement is found to be null or unenforceable, the remainder of the document shall remain in full force.